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Want to Drive VR Demand? Answer 4 Essential Questions to Harvest More Leads
An extensive survey by JD Power finds that guests who make reservations over the phone are more engaged and have a more positive experience than those who book on any other channel. Michelle Marquis,...
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3 Travel Trends & How Your Property Can Take Full Advantage
We’re gonna have happy holidays in the hospitality industry this year and here’s why: Trend #1: Business is good. Business is very good. The conference circuit this fall reflected an economic uptick...
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High-Tech Meets High Touch: 3 Ways to Make Sure Your Guests Feel the Love
High-tech or the personal touch…which trend will you follow in 2015? Say “yes” to both and watch your leisure revenue grow! Wherever hospitality thought leaders gathered in 2014, the buzz was the...
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Inbox Avalanche? 3 Ways to Turn VR Inquiries into Gold
Can you ever have too much of a good thing? Vacation Rental Managers (VRMs) may be tempted to answer “Yes!” when they gaze at the avalanche of email inbox leads. What’s going on here? Shifts in the...
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Leisure Industry Experts Reveal Their #1 Secret: Know Thy Guests!
Every year NAVIS updates its clients on the latest industry news, trends, technology, and best practices for driving revenue. The 2015 NAVIS Leaders Conference (NLC) drew one of the largest crowds...
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NAVIS Finalist in the 2015 Oregon Tech Awards’ Technology Company of the Year...
Central Oregon is a quickly growing region of the Oregon technology landscape and NAVIS is honored to be leading the way. As a finalist in the Technology Association of Oregon’s Technology Company of...
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Synchronicity: A 3-Step Plan for Smooth Operations & More Leisure Revenue
The quest to capture and nurture guests is a daily challenge for hotels, resorts, and vacation rentals. The people and technology involved must operate in perfect synchronization for best results....
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Bring on the Lux: 4 Reservation ‘Musts’ for Premium Properties
“There’s no other overflow/after-hours reservation service out there that does what you do for 4 and 5 star resorts and we are extremely pleased with your team’s performance, professionalism and how...
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Google AdWords and TWI: What’s new?
You might have heard recently about an upcoming change to how Google AdWords handles their URLs. Google has supplied a help sheet to walk you through this process:...
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3 Ways Your Property Can bGREAT (We’ll Reveal All at HITEC 2015!)
Are you ready for summer? No matter when your high season hits, prospective and returning guests are your golden key to a profitable year. Just in time for the vacation crowd, harness NAVIS...
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What Booking on Google Means for Hotels
Travelers now have the option of booking a hotel room directly through Google, Google+, and Google Maps. While the “Book on Google” feature is currently in the beta phase, it speaks to the...
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Hotel Guests Earned Via Phone Worth More Than Web
George Bernard Shaw once said, “The single biggest problem in communication is the illusion it has taken place.” The rise of digital/mobile means of research and booking has spiked an exponential...
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Are You a Scalable Leader?
One of my employees recently asked me, “As you continue to move up in the company, how do you stay on top of everything?” As I processed the question I quickly reflected on how much my role has...
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The Most Valuable High Touch Guest Service Channels in the High Tech Digital Age
These days, the guest journey has grown more complex. On a typical day in 2015, millions of people worldwide will book lodging accommodations. The exponential growth of the internet and the use of...
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4 Tips for Reducing Guest Acquisition Costs
Alongside the rise in third-party distribution costs, the hotel industry has seen the advent of NetRevPar, a way to calculate revenue that includes the cost of capturing the reservation; the growth of...
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The Extraordinary Value of the Repeat Guest
What if, in addition to looking at the cost of acquiring new guests, hotels considered the benefit of repeat guests more carefully? Repeat guests are exponentially more prized than new guests are....
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Understanding Guest Acquisition: Thinking Beyond Marketing Spend
According to new research by Kalibri Labs, the cost of acquiring hotel customers through marketing and distribution channels is rising at twice the rate of hotel revenue growth. Online marketing...
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NAVIS Launches New Narrowcast Vacation Rental Edition
With a new modular architecture that enables a tailored set of functionality, Narrowcast VR Edition enables companies to choose a scaleable solution to meet their unique needs BEND, OR – Oct 05, 2015 –...
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5 Strategies to Increase Vacation Rental Profitability in 2016
From 2013 to 2014, vacation home sales rose 57.4% and almost 90% of those are on their way to the rental market right now (Washington Post, HomeAway). As vacation rental management companies (VRMC’s)...
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Maximize the Value of Vacation Rental Leads
French writer Émile Zola once said, “If I cannot overwhelm with my quality, I will overwhelm with my quantity.” So often in hospitality this is the case—the desire for more leads rather than a higher...
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